Terms and Conditions

PLADENT d.o.o, a company for production and trade, Business Zone Žeje pri Komendi, Pod hrasti 18, 1218 Komenda, registration number: 5540917, tax number: SI51492342, registration number: 1/141229/00 (“Pladent” or “provider”) offers high-quality products tailored to individual needs and desires from adhesive tapes and/or foam or other materials, as well as products made of vacuum-formed plastic.

We are aware of the importance of consistently meeting the desires and needs of our customers, so we establish the terms of business below, in accordance with which we will be able to provide our services in the most efficient and user-friendly manner.

The term “user” or “buyer” in these terms and conditions refers to any person who uses the website, expresses interest in the provider’s products, and/or decides to make a purchase or place an order/inquiry. For buyers who are individuals and meet the definition of a consumer according to Article 4 of the Consumer Protection Act, specific conditions or certain special rights apply, which do not apply to legal entities and business partners of the provider. This is specifically highlighted at the relevant points below, so that the buyer is designated with the narrower term “consumer” in relation to these terms and rights.

These terms of business, available at the bottom of the website www.pladent.si and at www.trgovina.pladent.si, managed by the provider (“website”) and published in a visible and accessible place in the exhibition space (“terms of business”), determine the conditions of purchasing products through the website, by phone, at the provider’s permanent (at the headquarters) or temporary (trade fair) exhibition spaces, thus regulating the business relationship between the buyer and the provider.

Business terms are an integral part of the binding agreement between the provider and the user/buyer.

Any changes to these terms and conditions take effect upon publication. For each purchase, the terms and prices valid on the day of offer or order confirmation apply, as stated in the offer or order confirmation.

If different general or specific conditions are agreed for individual users and/or regarding individual sections of these terms and conditions, these special conditions invalidate the part of the terms and conditions that regulate it differently. In the rest of the terms and conditions, adjustments are made, taking into account changes from special conditions or individual contracts.

The essential characteristics of products (in accordance with the customer’s instructions) and the price (including taxes and duties), as well as other essential elements of the binding agreement between the provider and the buyer (information on payment methods, payment terms, delivery time and method, etc.), apply as stated in the order confirmation or offer and at the moment of the final order confirmation or offer confirmation. The buyer is obliged to verify the accuracy of the data and the currently valid general conditions before placing an order and confirming the offer or receiving the order confirmation. Later objections regarding the accuracy of issued invoices will not be considered, and subsequent changes are possible only under the conditions stated below.

The Privacy Policy and Cookie Policy, Code of Conduct, and Instructions for using the website, all available on the website www.pladent.si and www.trgovina.pladent.si, are also part of these terms and conditions.

Standard products are products made in advance according to standard measurements and taking into account the usual characteristics determined by the provider.

Custom-made products are products made according to the customer’s instructions and tailored to their personal needs. They reflect the customer’s personal choice and decision and are not pre-made.

The provider operates in digital form. It is considered that the user agrees to receive information in electronic form if they electronically submit an inquiry or order and provide their email address to the provider. At the explicit request of the user, the provider provides relevant documents and information on paper.

Website and Disclaimer
By using the website, the user accepts and agrees to all provisions of these terms and conditions, which also include all links and their integral parts, and confirms that they are familiar with the privacy policy.

The user of the website who enters any data is obliged to enter accurate and true data and information. Inaccurate and untrue data will be treated as abuse. Data obtained through online forms and when ordering will only be used to provide services in the online store and execute the order, in accordance with the provisions of the Personal Data Protection Act (ZVOP-2).

We do not guarantee the accuracy, completeness, and correctness (text or image) of the content published on the website, nor do we assume responsibility for any damage that the user may suffer due to relying on the published content. Information about products and services and product images on the website are for informational purposes only and do not guarantee the actual characteristics of the goods (especially, but not exclusively, color deviations are possible). We do not assume responsibility for any errors in the visual and textual parts. Only the content of the contract between the provider and the user/buyer is binding.

We strive to provide up-to-date and accurate data on the website; nevertheless, the properties of the goods, delivery times, or the price of goods and services may change so quickly that timely correction of data on the website is not possible. We reserve the right to make changes (including published prices) without prior notice.

We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance. We are not responsible for reimbursing any damage or costs incurred by the user due to the cessation, malfunction, or hindrance of the website.

We are not responsible for any damage that may occur to the user’s hardware, software, or other equipment due to the use of the website. The user must ensure appropriate protection before accessing the website and using it.

All content (text, images, graphics, animations, audio and video files, and derivatives) published on the websites “trgovina.pladent.si” are the property of Pladent or its suppliers, or Pladent has obtained the appropriate rights for their use. These contents are subject to copyright and other intellectual property rights protection, and it is not allowed to copy them for commercial use or distribution without the express prior consent of the rights holder. Similarly, these contents cannot be modified and republished on other websites, in web applications, or in any other publicly accessible way.

Order and Order Confirmation or Acceptance of the Offer
An order is considered the expressed will of the user – through the online store, email address: shop@pladent.si, or by phone 051 69 49 09, based on valid conditions and price list. The user must specify:

which product (product name) they want;
its essential characteristics if not standard (dimensions, shape, color, etc.);
their personal information (name and surname/company, address/headquarters);
contact information (phone number, email address); and
delivery address.
The provider reserves the right to contact the user at the provided phone number or email address for the purpose of confirming and executing the order.

The provider checks the received order for feasibility, availability, and price and sends the user an offer (purchase at the sales point or order for custom-made products) or order confirmation (when purchasing standard products through the online store), which includes the following information:

final price including taxes;
payment method and deadline;
delivery terms – time, place, and cost;
essential characteristics of the ordered product/products (taking into account user requirements).
The provider reserves the right to reject the order.

The usual delivery time is 5 to 7 working days from the order confirmation or payment, if required. If delivery within the usual timeframe is not possible, the provider will inform the buyer of the new estimated delivery time.

The buyer must verify the accuracy of the data before placing an order and upon receiving the order confirmation or confirming the offer. The buyer assumes responsibility for the provided data, which are crucial for the production of the goods, as stated in the order or confirmed in the order confirmation or confirmed offer. From the date of receiving the offer or order confirmation, the buyer cannot claim errors or inconsistencies, request changes, or withdraw from the contract.

A change to the placed order is possible until the order confirmation or offer acceptance.

The buyer accepts the offer with an oral or written statement (by electronic or regular mail) confirming the received offer. The offer can also be accepted by signing the offer and/or making an advance payment. In the case of an agreed-down payment, the offer is considered accepted with the payment of the down payment. The provider is not obliged to consider subsequent changes.

However, the provider will always strive to find the most suitable solution for the buyer and enable subsequent changes if possible. In such cases, the provider will prepare a new offer, taking into account the desired changes, which may affect the price and delivery time of the product. Depending on when and what changes are communicated, the provider may also charge the buyer manipulation costs and any damage incurred, all of which will be specified in the new offer.

The accepted offer or order confirmation is considered a Purchase Agreement between the provider and the user, and its integral parts are the valid terms and conditions. It binds the parties from the date of acceptance.

The contract between the provider and the buyer is considered concluded when the provider confirms the order (the buyer receives an electronic message “Order accepted”) or when the buyer confirms the offer. From this moment, all prices and conditions confirmed by the provider are fixed and valid for both parties, except if the buyer exercises the right to withdraw from the order or requests an appropriate change due to changed prices or conditions. The buyer can withdraw from the contract or request a replacement or adjustment of the order if the confirmed prices and conditions significantly differ from the prices and conditions known at the time of placing the order, so that the conclusion of the contract is no longer in the buyer’s interest. The buyer must notify the provider of withdrawal or a request for a change within 3 working days from receiving the order confirmation; otherwise, it is considered that the buyer agrees with the prices and conditions in the order confirmation.

The sales contract is stored in electronic form on the server of the online store or at the provider’s headquarters, in the form of an order confirmation or a confirmed offer. The buyer can request a copy of the order confirmation or confirmed offer, which will be sent to them in electronic form to their email address or in printed form to the provided address. The buyer can request a copy of the order confirmation or confirmed offer by email: shop@pladent.si or with a written request sent to the provider’s address.

The order/contract is concluded in the Slovenian language.

Delivery Terms

The provider fulfills its obligation under the sales contract by shipping the products – transferring actual possession of the product to the selected carrier or by transferring actual possession of the product to the consumer or a person authorized by the consumer on the specified address – as stated in the order and confirmed in the order confirmation or as subsequently communicated (delivery). The person whose personal data or address the buyer provides for delivery is considered authorized to accept the products. By explicit agreement with the buyer, minors over the age of 14 can also validly accept the products.

Upon ordering or confirming the offer, and certainly before the delivery date, the buyer must inform the provider, in an appropriate way, of the exact delivery address, the name of the person authorizing receipt, and relevant circumstances (accessibility by delivery vehicle, access to higher floors with an elevator or without, the possibility of entering larger-sized products, possible time of delivery acceptance, etc.). In the case of delivering larger products or a larger quantity of products, the buyer must provide assistance from a healthy adult for entry into the delivery area or to the place of use.

If the buyer provides inaccurate or incomplete information to the provider, they are responsible for any damage incurred by the provider. If delivery is not possible due to this, the cost of unsuccessful delivery is borne by the buyer.

The provider ensures delivery through a specialized delivery service – DPD. If the user wants to pick up the goods in person, they can do so by prior arrangement (tel.: 051 69 49 09 or email: shop@pladent.si).

The cost of delivery depends on the weight and dimensions of the goods, according to the price list of the selected carrier. Delivery of products throughout Slovenia is free for orders over EUR 50 or if so indicated in the online store (e.g., for an individual product).

The provider will deliver the ordered products to the buyer within the agreed-upon period stated in the offer or order confirmation. The buyer will be informed by the selected carrier of the exact date and expected time of delivery within the delivery period, in accordance with the carrier’s conditions.

The buyer must ensure the acceptance of the delivered products at the communicated delivery time. If the buyer cannot ensure acceptance, they are in default and must reimburse the provider for any damage and storage and redelivery costs.

After dispatching the products, the buyer assumes responsibility for cases where physical damage, destruction, or loss of the shipment occurs, as well as if there is a shortage of content in the shipment or if the shipment shows signs of tampering (visible packaging damage). In all these cases, the buyer must initiate a complaint procedure with the selected carrier by taking the shipment to the nearest DPD office in the same condition as received, without adding or removing anything, and fill out a complaint record. The buyer can also arrange with the DPD representative for the pick-up of a damaged package at the delivery address. At the same time, the buyer must report the damage within 7 calendar days from the date of receiving the package to the email address shop@pladent.si or by phone at 051 69 49 09. When reporting damage, the buyer must also provide photos of the package, (internal) packaging, damaged product, DPD labels, and a description of the damage.

If the buyer is entitled to a VAT refund due to the export of the product from Slovenia, they must timely provide the provider with complete documentation (in accordance with Slovenian and EU legislation) on the basis of which the provider is entitled to the payment of VAT. If the buyer does not do this on time or the documentation is incomplete, the provider is not obliged to refund the VAT amount of the purchase price.

From the moment of dispatching the shipment with ordered products, the provider is not responsible for cases of physical damage, destruction, or loss of the shipment, nor if there is a shortage of content in the shipment or if the shipment shows signs of tampering (visible packaging damage). In all these cases, the buyer must initiate a complaint procedure with the selected carrier.
Returns and Warranty

The buyer has the right to withdraw from the contract and return the purchased product within 14 days of receiving the product without stating a reason. The buyer must notify the provider of the withdrawal from the contract in writing within the specified period. The buyer can use the withdrawal form provided on the website, but it is not mandatory. The notice of withdrawal must be sent to the email address shop@pladent.si or the provider’s address. The buyer must return the received product to the provider within 14 days from the notification of withdrawal, and the provider must refund the purchase price to the buyer as soon as possible or within 14 days from receiving the returned product. The buyer is responsible for the costs incurred in returning the product.

The buyer cannot exercise the right to withdraw from the contract for custom-made products, products made according to the buyer’s instructions, and products that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The buyer is obliged to return the product undamaged, in its original packaging, and in the same quantity unless the product has been destroyed, damaged, lost, or its quantity has decreased without the buyer’s fault.

The buyer may also return the product without prior notice to the provider if the product is defective. In this case, the buyer must provide a detailed description of the defect and request a refund or replacement of the product. The buyer can exercise the right to a refund or replacement of a defective product within two years of receiving the product. The buyer is obliged to return the defective product to the provider. The costs of returning the defective product are borne by the buyer.

The provider will respond to the buyer’s complaint within five working days and inform the buyer of the further course of action. The provider is committed to resolving any disputes amicably.

The buyer can also enforce the warranty claim based on the warranty certificate if the warranty period is specified on the certificate. The warranty period starts on the date of delivery of the product.

Intellectual Property

All content on the website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Pladent or its content suppliers and protected by Slovenian and international copyright laws.

The buyer agrees not to use any trademarks, logos, or other content found on the website for any purpose without the express written consent of Pladent.

Communication

The provider may contact the user or buyer via means of communication provided by the user or buyer, including email, telephone, or postal address.

The user or buyer agrees to receive promotional materials from the provider to the provided email address. The user or buyer can opt-out of receiving promotional materials by notifying the provider via email or by using the “unsubscribe” link in promotional emails.

Final Provisions

These terms and conditions are subject to Slovenian law.

The parties will aim to resolve any disputes amicably, and if that is not possible, the competent court in Ljubljana shall have jurisdiction over any disputes arising from or in connection with these terms and conditions.

The buyer is bound by these terms and conditions from the moment of placing an order or accepting an offer.

Pladent reserves the right to amend these terms and conditions. Any changes will be published on the website, and the user or buyer is bound by the terms and conditions in force at the time of placing an order or accepting an offer.

VIDEO SURVEILLANCE

DATA CONTROLLER AND VIDEO SURVEILLANCE OPERATOR:

PLADENT d.o.o.
Poslovna cona Žeje pri Komendi, Pod hrasti 18, 1218 Komenda
Email: masa@pladent.si
Phone: 01 834 56 96

PURPOSE OF VIDEO SURVEILLANCE

Video surveillance is conducted to monitor the entry and exit of Pladent d.o.o. premises, aiming to protect the legitimate interests (rights and obligations) of safeguarding people and property (the facility, work equipment, and materials) as well as confidential information or trade secrets.

INFORMATION REGARDING VIDEO SURVEILLANCE

The following data are processed through video surveillance:
− Date, time, and image.

Location of Video Surveillance:
Video surveillance is conducted at the entrance of the controller’s business building at Pod hrasti 18, 1218 Komenda, and its immediate surroundings. Movement in the monitored areas cannot avoid being captured, as video surveillance is continuous.

Retention Period of Personal Data:
Video recordings are stored for 6 months from the time of recording. Exceptionally, personal data may be retained longer if the security of people or property is endangered. In such cases, data are retained for the duration of claim enforcement or at least until the competent authority arrives, which may secure the data as evidence if conditions are met.

If justified reasons exist or all legally defined conditions are met, it is possible to review the video recordings, prepare extracts, and forward them to competent authorities.

To protect this personal data collection, the controller has implemented appropriate technical and organizational measures as defined in Articles 24 and 32 of the General Regulation.

All personal data for which the retention period has expired are automatically deleted, making them unusable.

Categories of Personal Data Users, if applicable:
Only those individuals expressly authorized by the controller may process the respective personal data.
Contractual maintainers of the video surveillance system may process personal data only to the extent and in the manner necessary to achieve the purpose for which the data were provided.
Access to personal data by third parties is limited according to the principle of proportionality, so third parties can access only the data necessary to perform their activities. All these entities are obliged to comply with applicable legislation and demonstrate the appropriate legal basis for obtaining data.
In case of a security incident, personal data may also be forwarded to competent state authorities or institutions if there is a legal basis for this (e.g., court, police, etc.).
Personal data are not transferred to third countries.
Automated decision-making, including profiling, is not performed.

INDIVIDUAL RIGHTS REGARDING THE PROCESSING OF PERSONAL DATA

Individuals have various rights regarding the personal data obtained through video surveillance, summarized below (with more detailed definitions in relevant legislation):

a) Right of Access to Personal Data: Individuals can request information about whether their personal data are being processed and various details related to the processing (e.g., categories of recipients, retention periods, etc.).

b) Right to Erasure (Right to Be Forgotten): Individuals can request the deletion of their personal data if: the data are no longer needed for the purposes for which they were processed; the individual objects to the processing without another legal basis for processing; the data processing was unlawful; or EU or national law requires deletion.

c) Right to Restriction of Processing: Individuals can request the restriction of their data processing if: the processing is unlawful but the individual opposes deletion; the individual has objected to the processing; the controller no longer needs the data for the intended purposes, but the individual needs them to assert, exercise, or defend legal claims.

d) Right to Object to Processing: Individuals can object to the processing of personal data by the controller.

e) Right to Data Portability: Individuals can request a data transfer, provided by the controller in an appropriate format and manner.

When exercising rights, individuals must specify the timeframe in which their personal data were captured.
The controller reserves the right to verify the identity of the individual making such a request before addressing the request.

The above rights are exercised in accordance with Article 23 of the GDPR and cannot be interpreted contrary to the provisions of applicable legislation.

Withdrawal of Consent:
Individuals can withdraw consent for the processing of personal data at any time, for all or specific processing purposes they had consented to.

Right to Lodge a Complaint with a Supervisory Authority:
If individuals believe their rights regarding personal data protection are being violated, they can file a complaint with the supervisory authority – the Information Commissioner (address: Dunajska 22, 1000 Ljubljana, email: gp.ip@ip-rs.si, phone: 012309730, website: www.ip-rs.si).

In conducting our activities, we perform all necessary actions to protect and handle your personal data ethically.

For further clarification regarding our data protection policy, please contact us.

Privacy Statement

Personal Data Protection

We recognize the importance of personal data protection and respect your privacy, which is why we take all necessary measures for the lawful processing of personal data.

Data Controller Information:
PLADENT d.o.o.
Poslovna cona Žeje pri Komendi, Pod hrasti 18, 1218 Komenda
Email: masa@pladent.si
Phone: 01 834 56 96

Personal Data We Process:
We process personal data such as:
Name, surname, email address, phone number; for customers, also billing and delivery address and transaction account number.

We follow the principle of proportionality and collect/process only the data necessary to fulfill the purposes for which the data is being processed.

Legal Basis for Processing Personal Data:

– Law: We process certain data to comply with legal obligations. These personal data must be retained and processed as stipulated by law. For example, personal data required by law to be listed on invoices.

– Consent: We process personal data based on consent solely for pre-defined purposes (e.g., to inform you about offers). Consent can be revoked at any time, but revocation does not affect the lawfulness of processing carried out before the revocation.

– Contract: We process personal data necessary for the fulfillment of contracts. If an individual does not provide the required data, we cannot conclude a contract with them.

– Legitimate Interests: We process certain data to ensure or protect legitimate interests. For example, processing personal data of individuals entering the controller’s premises where video surveillance is conducted.

Purpose of Processing Personal Data:
Personal data are primarily processed to fulfill legal and contractual obligations. Other purposes are either expressly pre-defined (and clearly stated upon obtaining consent) or derive from the nature of the contract.

Retention Period of Personal Data:
We retain all personal data in accordance with applicable law. Retention periods vary depending on the type of personal data, purpose, and legal basis for processing. Personal data obtained based on consent are stored until the purpose for which they were collected is fulfilled or until the consent is revoked. Data for which the retention period has expired is deleted, anonymized, or destroyed so they can no longer be used.

Personal data processed based on contracts are retained during the contract’s validity or as long as necessary to fulfill the contract (including warranty and limitation periods). Personal data listed in documents for recording business events (e.g., issued invoices) are kept for 10 years after the end of the year to which they relate.

Categories of Personal Data Users:
When we share your personal data with third parties (users, contracted processors, competent authorities), they may only process your personal data to the extent necessary to achieve the purpose for which the data was shared. Access to your personal data by third parties is limited in accordance with the principle of proportionality. All these entities are required to comply with applicable laws and demonstrate a valid legal basis for obtaining the data.

We may share your personal data with:
– Contracted processors (e.g., accounting services, IT system maintenance)
– State authorities/institutions where there is a legal basis (e.g., tax authorities, courts)

Personal data are not transferred to third countries.

Automated Decision-Making and Profiling:
Automated decision-making, including profiling, is not performed.

Individual Rights:
Individuals have all the rights under data protection legislation:
a) Right of access: Individuals can request information about whether their personal data is being processed and various details about the processing.
b) Right to rectification: Individuals can request that their personal data be corrected.
c) Right to erasure (right to be forgotten): Individuals can request the deletion of their personal data if they are no longer needed for the purposes they were processed, if they object to the processing, if the processing was unlawful, or if required by EU or national law.
d) Right to restriction of processing: Individuals can request the restriction of processing if the processing is unlawful, if they contest the accuracy of the data, if the controller no longer needs the data, but the individual needs them for legal claims.
e) Right to object: Individuals can object to the processing of their personal data by the controller.
f) Right to data portability: Individuals can request an export of their data in a suitable format.

Before processing any request to exercise data protection rights, we reserve the right to verify the identity of the individual making the request. These rights are exercised in accordance with Article 23 of the GDPR and must not contradict applicable legislation.

Revocation of Consent:
Individuals can revoke their consent for data processing at any time, either entirely or for specific purposes. Revocation does not affect the lawfulness of processing carried out before the revocation.

Right to Lodge a Complaint:
If an individual believes their data protection rights have been violated, they can file a complaint with the supervisory authority – the Information Commissioner (address: Dunajska 22, 1000 Ljubljana, email: gp.ip@ip-rs.si, phone: 012309730, website: www.ip-rs.si).

In our operations, we take all necessary actions to protect and ethically handle your personal data.

For further information on our personal data protection policy, please contact us.